1. Eligibility for Exchange
- Items are eligible for exchange if they meet the following conditions:
- The item is defective, damaged, or incorrect upon delivery.
- The request for an exchange is made within 14 days from the date of delivery.
- The item is unused, in its original condition, and in its original packaging with all tags and labels intact.
2. Non-Exchangeable Items
- The following items are not eligible for exchange:
- Clearance or sale items.
- Custom-made or personalized items.
- Items that show signs of use, damage caused by the customer, or items without their original packaging.
3. Exchange Process
Step 1: Submit a Request
Contact our customer support at megamaxmarketing283@gmail.com or call +601172209634 within the specified exchange period. Provide the following details:
- Order number
- Reason for exchange
- Photographic evidence of the defect or damage, if applicable
Step 2: Approval
Once your exchange request is approved, we will provide instructions for returning the item.
Step 3: Return the Item
Ship the item to the address provided, ensuring it is securely packaged to avoid damage during transit. Customers are responsible for return shipping costs unless the item is defective or incorrect.
Step 4: Receive Replacement
Once we receive the returned item, we will inspect it and send a replacement item. If the replacement is unavailable, we will offer a store credit or refund.
4. Condition of Returned Items
1.Returned items must meet the following conditions to be eligible for exchange:
- The item must be free of stains, wear, or damage.
- All accessories, manuals, and parts included in the original packaging must be returned.
5. Shipping Costs
- Customers are responsible for shipping costs associated with returning the item for exchange, except for cases involving defective, damaged, or incorrect items.
6. Processing Time
- Exchanges will be processed within 7–10 business days of receiving the returned item. Customers will be notified via email once the replacement item has been shipped.
7. Contact Information
- For any questions or assistance regarding exchanges, please reach out to us at:
- Email: megamaxmarketing283@gmail.com
- Phone: +601172209634